New smartKPIs.com Report Ranks the Top Call Center KPIs of 2010 (2011-03-21)
March 21, 2011, Melbourne, Australia - smartKPIs.com (www.smartKPIs.com), the world's largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Agent Performance and Service Responsiveness KPIs dominate the "Top 25 KPIs of 2010". The report presents in detail KPIs such as: % Agent utilization, $ Revenue per successful call and # Call handling time, among other KPI examples reviewed by the smartKPIs.com research team. "Top KPIs of 2010" is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
