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World Drifting towards IP Based Contact Centers
TC Tecno, the leading supplier of call center software and automation solutions on Tuesday hosted a 3 hour long seminar over benefits of IP based contact centers.
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Tarzana (CA) USA (FPRC) October 8, 2007 -- TC Tecno, the leading supplier of call center software and automation solutions on Tuesday hosted a 3 hour long seminar over benefits of IP based contact centers.
The event brought together views of various experts from the business communications industry.
The seminar opened at 11:30 am, with an address by the CEO. His prologue drew attention to the increasing replacement of call centers for IP based contact centers. The findings of seminar brought various facts into light.
The major thrust driving the adoption of IP based contact centers is its potential to reinforce several communication applications and non location-specific call routing. Besides, IP based contact centers enable agents to access complete control over necessary functions and information.
While the company disclosed its brand new IP based contact center technology, it also hosted a live demo to validate its benefits. "Our IP based contact center software is equipped with recent SIP which multiplies its benefits" said Mr. Harbinder Sidhu, CTO during the demonstration
The discussion group unanimously acknowledged the leverage of IP based contact centers in providing improved customer service, minimizing call costs, efficient call routing and better productivity.
The seminar also threw light over multi-channel communication feature of IP based contact centers.
TC Tecno is global provider of customer interaction management solutions. Besides, inbound/outbound call processing TC Tecno’s other products include CTI, IVR systems, VoIP call center software and IP based contact center solutions.
With its easy to use call automation solutions, TC Tecno has generated a steadfast clientele in the last few years.
To know more about IP based contact centers log on to www.tctecno.com
TC Tecno
18375, Ventura Blvd # 415
Tarzana Ca 91356
Send an email to William Smart of tctecno
001-222-436
Keywords:
predictive dailer, Call center, Call center software
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