|
British Loan Clients Politer than Americans
British loan applicants can congratulate themselves on being polite and friendly. That's according to new research from a British loan broker.
 Print View
February 5, 2008 (FPRC) --
It's not something you expect from the land of "Have a nice day!", but it seems that American loan customers could learn some manners from their British counterparts. That's according to data released today from online loan brokers AllAboutLoans.co.uk.
AllAboutLoans.co.uk may be a British loan broker, but they frequently get enquiries through their online chat service from American clients seeking personal loans. It seems that those enquiries are a mixed blessing, however.
"We probably get about one in thirty live loan enquiries from Americans," says AllAboutLoans.co.uk spokesperson, Abbi Rouse. "They don't realise that they're on a British site, so we direct them to our American page."
But whereas the British are unfailingly polite in their enquiries, the Americans have a lot to learn. AllAboutLoans.co.uk's data shows that a typical American enquiry is abrupt, unfriendly and frequently discourteous by British standards.
"The British are so lovely to deal with," says one AllAboutLoans.co.uk operator who prefers to remain anonymous. "They always thank you for your help at the end [of an online chat session]. I wish I could say the same about American callers, but they don't say 'hello', let alone 'goodbye' or 'thank you'. It took me aback at first, but now I know what to expect."
AllAboutLoans.co.uk asked all their online chat operators for feedback on callers and the question of manners was one of the surprise points raised. Whilst operators 'rarely' logged calls as 'negative', invariably it was enquiries from across the pond that got the thumbs down.
It appears that Europeans are also a friendly bunch, with operators praising the efforts of loan seekers whose first language is not English.
"We get a lot of enquiries from people who have trouble understanding the application form," says AllAboutLoans.co.uk's operator. "We're always happy to guide them through the application process and it's usually rewarding. They ask politely and often apologise for asking! It's what we're here for, so it's not like we mind."
So, whilst news reports may bemoan the death of old-fashioned courtesy, in the loans business at least, it looks like the British still know how to mind their P's and Q's even when they're investigating APRs!
Send an email to Abbi Rouse of AllAboutLoans.co.uk
01481701350
Keywords:
personal loans, loans, loan broker
|
