|
Iton Secures Top Tier 2 Company for 2010 Award Across India
Overview
ITON Software scooped the award after being recognized for its excellent customer service, significant growth of its eOffice Suite of solutions and the increase in sales globally.
 Print View
April 30, 2011 (FPRC) --
Press Release
Ontario, CA – March 31, 2011: ITON Corporation a Canadian based leading technology provider of unified communications, collaboration, call center and customer service solutions today announced that it has received an award as the top company across India for its eSuite of Products. The success comes with various implementations of its ITIL/ITSM compliant eService suite throughout the Indian State of Andra Pradesh.
ITON’s eServices provides a centralized communication and collaboration platform for B2B and B2C enterprises, helps automate, enhance and provide better customer services thereby ensuring and tracking business KPI’s. Clients using eServices have improved customer services by over 40%. eServices has the ability to define SLA rules and to distinguish priority requests by the originator, department or category. It can measure Service Level Performance by determining resolution time, compliance tracking and using automatic escalation upto 4 levels incase of violations. Notification alerts via email and sms inform the service or division owners of the requests with the ability to add, update and delete requests. eServices Mobile™ is accessed through mobile browsers across different platforms such as iPhone, Android and Blackberry accommodating mobile service owners to manage and update requests.
“ITON continues to invest resources in product development to ensure that our solutions meet the evolving needs of our clientele who strive to increase productivity, provide better customer experience and reduce total cost of ownership with our rapid customization and deployment technology” said Shiva Prasad, CEO at ITON. He added “Our success is due to the open source nature of the products which gives us a competitive edge as the products can scale to any technology platform be it Microsoft, Sun or Linux”
ITON’s business has been thriving in the past few years with successful eSuite implementations in Asia, Middle East and North America. Customers like Roads and Transport Authority Dubai, Ministry of Interior, Bank Muscat, Omantel, Samatel, Ministry of Housing Oman, Minstry of Commerce and Industry use the eSuite solution company wide. The company has a physical presence in US, Canada, India, Oman, UAE and employs over 100 staff.
Send an email to Mehdi Abbas of ITON CORP
096896296612
Keywords:
COMTECH GLOBAl, ITON CORP, www.itoncorp.com
|
