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Valet Interactive Introduces VoiceTraker, an Affordable Call Tracking Solution for Hotels or Resorts
Hotel marketing agency introduces call-tracking service to help hotels improve training and maximize call-in conversion.
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November 2, 2011 (FPRC) -- Valet Interactive (www.ValetInteractive.com), a hotel marketing and technology company for the hospitality industry, introduced its new cost-effective call tracking solution VoiceTraker.
Despite the increasing prevalence of optimized hotel websites, millions of travelers across the globe prefer to make reservations over the phone. Online call tracking services by VoiceTraker empower hotels and resorts to better track phone interactions and maximize revenue for both online and offline marketing campaigns.
Hotels that sign up for VoiceTraker receive one or more "888" phone numbers which capture incoming call data along with high-quality recordings of phone interactions, all made available within 60 minutes of the end of the call. Hotels can easily track phone traffic from separate marketing campaigns by assigning a unique VoiceTraker line for each campaign.
Call tracking services with VoiceTraker offers these powerful advantages:
• Allows hotels to analyze which marketing campaigns and packages generate the most revenue.
• Recordings reveal service members' phone etiquette and indicate training opportunities.
• Enables hotels to hold 3rd-party call centers accountable for conversion and customer service.
• Reports are easy to read, and they track call-in customers through the complete sales cycle.
Plus, VoiceTraker works in tandem with all Valet Interactive web solutions, allowing hotels to see the most accurate measurement of ROI available.
Michelle Hosey, Director of Sales at Holiday Inn Hotel & Suites Houston Medical Center, has discovered the versatile value of VoiceTraker:
"Each morning I listen to the calls from the previous day and note the amount of revenue booked. I also review the general comments and feedback of our customers that our management staff needs to hear. It has been a great training tool for our PBX and Front Office staff. We can easily determine service issues - everything from incorrect information being given to a guest to a lacking service attitude - and quickly see these issues corrected. I am a fan of the service, and I know our managers are, too."
Valet Interactive offers affordable service packages for VoiceTraker based on a hotel's needs and average call volume. To sign up for VoiceTraker or to request a free consultation, visit www.ValetInteractive.com/call-tracking-services.
About Valet Interactive
Valet Interactive is a specialty division of Worldwide Revenue Solutions (WRS), a privately-owned Internet marketing company founded by Aziz Ghaffari and based in Dallas, TX. Valet Interactive is a proactive digital marketing agency focused on driving results for our hotel and resort partners. We deliver customized solutions to the modern hotelier's daily needs: online hotel promotion, social media, reputation management, results tracking, technology and mobile applications. Our goal: to find, connect and convert potential customers into loyal guests for life. For more information about Valet Interactive or to request a free service proposal, call 972-424-2200, e-mail info@wrsol.com or visit our website at www.ValetInteractive.com.
Send an email to Linda Ghaffari of Valet Interactive
426-326-2229
Keywords:
call tracking service, hotel marketing, hotel call tracking
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